Data Integration
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Centralised Customer Data
Combine billing, support, and sales systems for a complete view of customer accounts.
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Real-Time Network Monitoring
Synchronise live network data to identify issues and act quickly to maintain service quality.
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Cross-Platform Compatibility
Connect cloud and on-premise systems for streamlined telecom service management.
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Data Store
Call and Usage Logs
Archive call and data usage records securely for accurate billing and compliance.
Time-Stamped System Updates
Track system changes with clear time stamps to maintain operational transparency.
Efficient Data Retrieval
Quickly access archived customer interaction logs to resolve disputes.
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Reporting
Network Performance Reports
Monitor and report on real-time network performance metrics for better management.
Customisable Customer Insights
Generate reports focusing on usage trends and churn risks to refine offerings.
Automated Billing Reports
Deliver scheduled billing reports to ensure accurate revenue tracking.
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Data Sharing
Secure Data Sharing Across Teams
Enable cross-department collaboration while safeguarding customer data.
Real-Time Service Updates
Share network status updates with technicians and customer service teams instantly.
Exportable Usage Reports
Provide clients with downloadable usage details for transparency.
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User Management & Security
Granular Network Permissions
Restrict system access to authorised personnel for sensitive network operations.
Monitor User Activity
Log system changes and service adjustments for improved security.
SSO for Team Access
Simplify access to critical systems while maintaining security.
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Workflows
Service Request Automation
Automate customer service requests to resolve issues faster.
Conditional Network Alerts
Trigger alerts for network downtime based on dynamic conditions.
Scalable Maintenance Workflows
Expand workflows to manage growing service operations seamlessly.
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